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Unable to sync Charge 2 with Samsung Galaxy A20

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‎09-29-2019 08:35 - last edited on ‎09-30-2019 13:10 by Fitbit Moderator

‎09-29-2019 08:35 - last edited on ‎09-30-2019 13:10 by Fitbit Moderator

the app can find my device and send code but cannot sync

 

 

for me the fitbit app did work for a while ... maybe it was prior to some of the updates but doesn't sync anymore

 

please resolve asap

 

thank you!

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎09-30-2019 13:09 - last edited on ‎07-14-2025 08:02 by Fitbit Moderator

‎09-30-2019 13:09 - last edited on ‎07-14-2025 08:02 by Fitbit Moderator

Hello @ahhyun_kim, welcome to the Community Forums!

I appreciate all the information and details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎09-30-2019 14:10

In response to RicardoFitbit

‎09-30-2019 14:10

ivecalready tried and it still doesn't work

thanks
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