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Unable to sync Charge 3 with Google Pixel 2XL

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‎01-07-2020 04:15 - last edited on ‎01-08-2020 19:05 by Fitbit Moderator

‎01-07-2020 04:15 - last edited on ‎01-08-2020 19:05 by Fitbit Moderator

After installing the January security update for Android 10 on my Google Pixel 2XL yesterday the data on my app is no longer refreshing from my Fitbit Charge 3. If I manually refresh it just sits at "Looking for device". I can still receive SMS notifications on my Fitbit so it's definitely connected to my phone. I've tried restarting both the phone and the Charge 3.

 

Moderator edit: Subject for clarity 

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‎01-09-2020 05:29

In response to RicardoFitbit

‎01-09-2020 05:29

Thanks Ricardo, I ended up deleting the device and re-adding it and that seems to have fixed it. I didn't change any other settings in the app

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‎01-08-2020 19:04

‎01-08-2020 19:04

Hi @bkonicek, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience are appreciated as well. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎01-09-2020 05:29

In response to RicardoFitbit

‎01-09-2020 05:29

Thanks Ricardo, I ended up deleting the device and re-adding it and that seems to have fixed it. I didn't change any other settings in the app

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‎01-13-2020 11:14

In response to bkonicek

‎01-13-2020 11:14

You're welcome @bkonicek, your update is appreciated. My apologies for the delayed reply. 

 

I'm happy to know that after you re-added your Charge 3 the issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around if you need anything else.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you! 🙂

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