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Unable to sync Fitbit

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‎12-14-2019 03:45 - last edited on ‎12-15-2019 10:59 by Fitbit Moderator

‎12-14-2019 03:45 - last edited on ‎12-15-2019 10:59 by Fitbit Moderator

I have tried everything to connect my fitbit charge 2 to my pc and my phone. i deleted and reinstalled the app 3 times. After several attempts when it finds my tracker it switches off my bluetooth. I have restarted my phone an pc but nothing works. Really starting to feel like a waste of time and money.

 

Moderator edit: Subject for clarity 

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‎12-15-2019 10:58

‎12-15-2019 10:58

Hello @SunsetRunner, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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