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Unable to sync Ionic

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‎08-19-2019 10:50 - last edited on ‎08-20-2019 11:57 by Fitbit Moderator

‎08-19-2019 10:50 - last edited on ‎08-20-2019 11:57 by Fitbit Moderator

Just got a new Iconic to replace one that completely stopped working (really good service from Fitbit).  Have deleted old advice and removed fitbit app, removed any trace of the old iconic on the phone Bluetooth.  Took ages to set up initially and then dropped off after about 48 hours.  Now it says sync failed.  Tried to do the full reboot again and still nothing, occasionally seems to find the device, but then drops off again mid process.  Anything else I can do?

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎08-20-2019 11:56

‎08-20-2019 11:56

Hi @imcilwee welcome to the Community Forums!

 

I appreciate the information that was shared in your post, thanks for your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

 

See you around.

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‎08-20-2019 13:26

In response to RicardoFitbit

‎08-20-2019 13:26

Thanks for trying Ricardo, but I am on a Samsung Galaxy 9 and this is a replacement of my previous fitbit that synced no problem, I can only assume it is an issue with the connectivity of the device.  Can this be rebooted in any way?

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‎08-27-2019 20:02

In response to imcilwee

‎08-27-2019 20:02

Your reply is appreciated @imcilwee, sorry for the delay in responding.

 

Thanks for the details that were shared in your post. To reboot your Ionic device, please follow the nest steps: 

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted.

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‎08-27-2019 23:01

In response to RicardoFitbit

‎08-27-2019 23:01

Thanks again, but tried that several times already

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