Unable to sync Versa Lite with Samsung Galaxy S10

[Shazz58]

This is the 2nd versa lite i have had since April and the 2nd one that refuses to sync with my Samsung 10. Also tried on laptop. The replacement sent by fitbit lasted 2 months? Have tried recommended answers and nothing works.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Shazz58, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Please keep in mind that the Samsung Galaxy S10 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

Keep me posted, I'll be around if you need anything else.

[Shazz58]

Hi RichardThank you for your advice; I have tried all these steps and none work??I will admit Samsung 10 does not appear on the compatible list, neither does it appear on the incompatible list??? 
I have always had Samsung phones and fitbit devices and have never had a problem until upgrading (so I thought) to the Versa lite?? As mentioned in my previous comments, I bought my first Versa in April and this was replaced by Fitbit in July because of the same issues. 
What will my next steps be please??? will fitbit replace this versa lite? as it seems to be a glitch in the system somewhere. If possible I would like it replaced but with a charge 2 as I had not issues at all with syncing this. 
I would not recommend Versa Lite at all to anyone as I have had nothing but problems.
PS: have also tried syncing same device to my laptop and again no success.
Hopefully will hear from you soon Sharon Beal 

[Shazz58]

Richard I thank you again for your further reply but as I previously said I have tried the said procedures a number of times and because I am in my 60s and in case I have missed anything have asked my son to check also obviously to know avail. 

Yes I am getting frustrated and annoyed with the situation because I am having no success; I have had to revert to my old charge 2 which has a cracked screen.

Obviously there is a glitch somewhere between Fitbit Versa Lite and Samsung 10; if this was highlighted when I done my research before buying the Versa Lite then I would not have bought it. As previously mentioned the Samsung 10 does not appear on the Non compatible nor the Compatible list and because the Samsung 10 had just been released and I have had no previous issues with Samsung and Fitbit I assumed (how stupid of me) that the compatible list had not been updated. 

So where do I go now????

1) Do you replace the replacement you send me when the last Versa lite refused to sync so this can last 2-3 months and I have to go through this again??

2) Do you refund me the money for my Versa lite??

3) Replace the Versa lite with a charge 2 that is compatible with the Samsung 10??

Whatever solution you choose I believe it would be advisable for you to update your Compatible/Non Compatible list. 

I wait patiently for your reply; Sharon