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Unable to sync Versa Lite with Samsung J8

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‎03-07-2020 15:03 - last edited on ‎03-08-2020 17:58 by Fitbit Moderator

‎03-07-2020 15:03 - last edited on ‎03-08-2020 17:58 by Fitbit Moderator

Eversince ive purchased on amazon my fitbit never synced. Is it broken? My android phone is samsung galaxy j8

 

Moderator edit: Subject for clarity 

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‎03-08-2020 17:58

‎03-08-2020 17:58

Hi @Katana0225, thanks for your post and bringing this to my attention. 

 

I appreciate the information that was shared with me. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Keep in mind that the Samsung Galaxy J8 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it.

 

Keep me posted, I'll be around if you need anything else.

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