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Unable to sync Versa Lite

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‎05-06-2020 06:20 - last edited on ‎05-10-2020 12:35 by Fitbit Moderator

‎05-06-2020 06:20 - last edited on ‎05-10-2020 12:35 by Fitbit Moderator

have tried everything several times and my Fitbit app will not sync with phone or Versa lite. This is going on 2 wks. Useless... think of looking for different brand of watch.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 12:34 - last edited on ‎08-05-2025 09:04 by Fitbit Moderator

‎05-10-2020 12:34 - last edited on ‎08-05-2025 09:04 by Fitbit Moderator

Hello @Nani5, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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