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Unable to sync Versa

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‎08-26-2019 08:50 - last edited on ‎08-27-2019 13:41 by Fitbit Moderator

‎08-26-2019 08:50 - last edited on ‎08-27-2019 13:41 by Fitbit Moderator

Why is it since new up date doesn't sync so well cannot find watch even if next to phone  And you cannot scroll through all faces as keep chucking you out .

 

Moderator: Subject for clarity and word choice 

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3 REPLIES 3

‎08-27-2019 13:44 - last edited on ‎09-23-2025 10:52 by Fitbit Moderator

‎08-27-2019 13:44 - last edited on ‎09-23-2025 10:52 by Fitbit Moderator

Hello @Emmajaynepickin, welcome to the Community Forums! 

I appreciate the details that were shared in your post, sorry for the inconvenience experienced with your Versa. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎08-27-2019 14:05

In response to RicardoFitbit

‎08-27-2019 14:05

Hi there. Been on to fitbit chat. Gone through lots of things. Still
problems. Seems to sync if turn phone off. I believe its a issue with the
new face update as on a facebook site. Lots of people are saying the same
issue. She's telling me my phone not compatible but prior to update no
issue at all. Let's hope they fix this app update soon.
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‎09-02-2019 20:06 - last edited on ‎09-23-2025 10:53 by Fitbit Moderator

In response to Emmajaynepickin

‎09-02-2019 20:06 - last edited on ‎09-23-2025 10:53 by Fitbit Moderator

Thanks for your reply and update @Emmajaynepickin, sorry for the delay in responding.

I'm happy to know that our Customer Support team provided you with assistance regarding this situation. Since already received assistance by them, my best advise will be to contact them back again if you have any additional questions regarding this situation, I'm sure that they'll provide you with more information and details if required.

Don't hesitate to contact me back if you need anything else, I'll be here.

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