09-03-2019
17:55
- last edited on
09-04-2019
19:15
by
RicardoFitbit
09-03-2019
17:55
- last edited on
09-04-2019
19:15
by
RicardoFitbit
After new app roll out Android 8.0 is not syncing with my Fitbit Zip
Moderator edit: Subject for clarity
09-04-2019 19:14
09-04-2019 19:14
Hello @Ronmartin2001, welcome to the Community Forums!
I appreciate the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.
Keep me posted, I'll be around if you need anything else.
09-05-2019 14:03
09-05-2019 14:03