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Unable to sync Zip with Android 8.0

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‎09-03-2019 17:55 - last edited on ‎09-04-2019 19:15 by Fitbit Moderator

‎09-03-2019 17:55 - last edited on ‎09-04-2019 19:15 by Fitbit Moderator

After new app roll out Android 8.0 is not syncing with my Fitbit Zip

 

Moderator edit: Subject for clarity 

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‎09-04-2019 19:14 - last edited on ‎09-17-2025 11:18 by Fitbit Moderator

‎09-04-2019 19:14 - last edited on ‎09-17-2025 11:18 by Fitbit Moderator

Hello @Ronmartin2001, welcome to the Community Forums!

I appreciate the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

Keep me posted, I'll be around if you need anything else.

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‎09-05-2019 14:03

In response to RicardoFitbit

‎09-05-2019 14:03

I read all the help articles my Samsung S7 Android 8.0 has Bluetooth
turned on it sees the zip device I try to pair with it and I receive an
error like this -pairing rejected by zip........ I have had my zip for over
a year and never had a problem with the pairing until the new app was
rolled out
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