Unable to sync Zip with Samsung Galaxy 10

[Bford2526]

Help I can't get my zip to sync to my galaxy 10. Does anyone know how to fix thi . I have to take the battery out each time for it to sync

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Bford2526 welcome to the Community Forums! 

I appreciate the details that were shared in your post, sorry for the inconvenience you're currently experiencing with your Zip. To better assist you, can you please let me know if you're using the Samsung Galaxy S10 or the Samsung Galaxy Note 10? Also, when was the first time you experienced this and how many times since then? 

If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Keep me posted.

[KG27]

I'm having the same problem on the Samsung Galaxy S7. Started with the last app update and has not been corrected with the most recent update.


You need to test your apps on all your devices.

[RicardoFitbit]

Hi @KG27, it's nice to see you again participating here in the Community Forums! Sorry for the delayed reply.

Thanks for the details that were shared in your post, sorry for the difficulties you're experiencing with your Fitbit and the Samsung Galaxy S7. To move forward and provide you with better assistance, can you please let me know if the steps that were shared on my previous post were already tried?

Looking forward to your reply.

[KG27]

I uninstalled and reinstalled the Fitbit Android app

The android is running the current firmware
I tried both running in the background and not running in the background. 

The Zip was syncing correctly until the August 15 Android app update. The new patch released a few days ago appears to have fixed the problem.  Which is good, as I was looking for another tracker because needing to remove and replace the battery every time I wanted to sync was a problem.

[RicardoFitbit]

Thanks for your reply @KG27, sorry for the delay in responding your post.

I appreciate the update that was shared in your post, it's nice to see that your difficulties were resolved after updating the Fitbit app. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here ready to help you out with anything you need.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around!