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Unable to sync after Fitbit app update

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‎08-16-2019 16:57 - last edited on ‎08-18-2019 15:03 by Fitbit Moderator

‎08-16-2019 16:57 - last edited on ‎08-18-2019 15:03 by Fitbit Moderator

 My Fitbit One is not syncing ever since they had the update anyone else having this problem? What can I do?

 

Moderator edit: Subject for clarity 

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23 REPLIES 23

‎09-27-2019 13:43

‎09-27-2019 13:43

My Fitbit one will not sync no matter what I do 😭

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‎09-28-2019 08:22

In response to Suzieb52

‎09-28-2019 08:22

I am back to syncing with the app on my computer. The app on my android phone is not reliable for syncing, but surprisingly, sometimes it has done it through the Bluetooth which is what it should do. Very frustrating.

Sent from Mail for Windows 10
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‎09-28-2019 09:14

In response to leggs2015

‎09-28-2019 09:14

It's probably the latest updates of the app that have broken the sync with some devices. 
Some people have found solution with the earlier version of the Fitbit app 2.90. Google "Fitbit app 2.90 mirror" (without the quotes) and install that version. Before that, make sure you have gone into Android settings -> Apps. There, find the app and delete Cache / Data and then uninstall. Reboot your phone and install the 2.90 version.
Mind you, Fitbit 2.90 version probably does not support Fitbit Premium and there is a chance it might not be able to find and pair with Versa 2 (someone could maybe confirm this? ) as V2 had not been released back then. 

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‎10-22-2019 10:41

‎10-22-2019 10:41

So, an update on the situation. My flex is syncing again with my phone... as a side effect the flex's battery is now dead in 2 days instead of 5-7 days...

Thanks fitbit, I still hate it.

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