Unable to sync device with Samsung S7

[Rahtari]

Charge HR 2 stopped synching with my Samsung S7 on 14 February 2020. Can I do something or just wait for a software update either in my Fitbit device or mobile device?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Rahtari, welcome to the Community Forums!

Thanks for your post. To resolve this issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[eb17]

I'm having a similar problem, but with an Alta HR (and Samsung S7). Mine stopped syncing on 2/14/20. I went through all of the trouble shooting options (restarting Fitbit after a forced quite, confirming my software is up to date, changing sync option, pairing/unpairing my Fitbit to phone, restarting my phone, trying to sync on another device) and none worked. I eventually uninstalled and then reinstalled the Fitbit app on 2/16 or 2/17, which worked until last night when it stopped syncing again. I went through all of the recommended steps again, none worked. So, I again uninstalled and reinstalled the app and then it synced. Any ideas? Uninstalling and reinstalling the app every 3-4 days isn't going to be sustainable for me. Thanks.

(And to OP - if you haven't tried uninstalling and reinstalling the app, I'd recommend doing so. It's worked for me, twice.)