help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2019 06:41 - last edited on ‎09-27-2019 15:08 by Fitbit Moderator

‎09-26-2019 06:41 - last edited on ‎09-27-2019 15:08 by Fitbit Moderator

I have tried everything....restarting phone, uninstalling app, force quit, everything is up to date and my device still can't be found and hasn't synced since Monday.  HELP!

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎09-27-2019 15:06

‎09-27-2019 15:06

Hello @Messana, welcome to the Community Forums! 

 

Thanks for the information that was shared in your post and for troubleshooting this situation prior to posting. To better assist you with this situation, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎09-28-2019 06:43

In response to RicardoFitbit

‎09-28-2019 06:43

I have a google Pixel 2

Best Answer
0 Votes

‎10-01-2019 19:29

In response to Messana

‎10-01-2019 19:29

Thanks for your reply and update @Messana, sorry for the delay in responding.

 

Seems odd that you're experiencing such difficulties with your Google Pixel 2, even more when such mobile device is compatible with our products and services. So we can move forward with this, can you please let me know if the troubleshooting steps that were shared on my previous post were tried? This could be occurring due to a missing requirement on your phone. Please keep me posted.

 

Looking forward to your reply. 

Best Answer
0 Votes