Unable to sync fitbit to Samsung 6s+

[Fmfr]

My fitbit is one month old and it stopped syncing w my phone. I've tried everything. Restarted both the tracker and the phone, removed the tracker for the app and added it again, uninstalled/installed the app again and still nothing. It says that the tracker can not be found (it is charged and on, counting steps and everything). Contacted customer support 2 times w no progress. Anyone else had the same issues?

[CindyFitbit]

Hey there @Fmfr are you still experiencing issues to sync? If so, the best step is getting in touch with support one more time, so they can evaluate your case and options.

Last but not least, I noticed that you are new in the Community, welcome! I encourage you to join us at Discussions board, there you can share your story, find some fitness tips, recipes and more! Give it a look!

See you! 

[Fmfr]

Hello,
Yes, after contacting customer support multiple times we found a
solution. Thank you

[CindyFitbit]

I'm glad to hear that @Fmfr! You are welcome. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!