Unable to sync fitbit to app

[Olavarrieta]

Unable to sync fitbit to app. Sometimes it says unable to locate tracker others it says unable to connect to fitbit.com. it seems like the issue is with the update? Already tried restarting phone, trying blue tooth on and off, uninstalling and re-installing app. Any and all help is appreciated.

[Island16]

Does not sync for me either

[Tdadish1]

Same for me .. I did the same as Olavarrieta.
I did the update on friday and it stopped syncing with my fitbit on Saturday at 4pm..

[ErickFitbit]

@Olavarrieta@Tdadish1 Thanks for trying out the troubleshooting steps you previously described. To continue troubleshooting, I recommend performing a restart on your tracker. You can find the full instructions for restarting here.

@Island16 I suggest trying out the troubleshooting listed here. Hope that helps.

If that doesn't resolve the issue, I recommend reaching out to our Support Team who can provide you with further assistance.

[Tdadish1]

8 did the restart on my fitbit when I got home and seems to be working fine now... thanks

Sent from my Verizon Wireless 4G LTE smartphone

[ErickFitbit]

@Tdadish1 Awesome! Thanks for trying out my suggestion and also providing me with some feedback. Glad to hear you're back on track.