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Unable to sync fitbit

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‎11-25-2016 13:00

‎11-25-2016 13:00

Just got a fit bit charge hr. Need to sync it but have tried connecting it to my tablet and phone but no success. My watch is on and the bluetooth is on but it wont pick up the fitbit. Please help 🙂
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‎11-25-2016 17:55

‎11-25-2016 17:55

Are your phone & tablet running Android 6.0 OS, @Rebex-1999?  If so, make sure you have Location Services enabled - Google requires Location Services to be enabled in order to use the Bluetooth services.

 

Best Answer

‎11-26-2016 03:29

In response to USAF-Larry

‎11-26-2016 03:29

Hi there @Rebex-1999, welcome aboard to our Community. In addition to the recommendation from @USAF-Larry, keep in mind in order to sync with your mobile device is require to pair your tracker first. I wasn't able to see on your Community profile that you have a tracker paired.

 

So If you need the steps to pair your tracker, make sure to follow this video for more help.

 

Hope this help and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
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