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Unable to sync my Flex using my Samsung J3 Emerge

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‎08-27-2019 22:12

‎08-27-2019 22:12

I  have not been able to sync, therefore unable to track steps or sleep with my Fitbit since 8/22/2019.  I  charge ok.  I have a Samsung J3 Emerge. Everything was fine until 8/22/2019. What happened?  I called customer service and they didn't have a solution. Somebody please share a solution. Thanks.

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‎08-28-2019 12:34

‎08-28-2019 12:34

Hello @Ausura, welcome to the Community Forums! Thanks for the information that was shared in your post. 

 

I appreciate the information and details that were shared in your post, sorry for the inconvenience you're experiencing with your Fitbit, thanks for contacting our Support team prior to posting. Let me share with you that the Samsung Galaxy J3 Emerge is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

 

I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, Fitbit app and device updates.

 

That being said, even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be here if you need anything else, please keep me posted.

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