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Unable to sync with Essential Phone

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‎08-23-2019 09:36 - last edited on ‎08-25-2019 17:09 by Fitbit Moderator

‎08-23-2019 09:36 - last edited on ‎08-25-2019 17:09 by Fitbit Moderator

Exactly as the subject says. 

When I opened the app this morning to synch and see my sleep, it was all new (and I prefer the old design, but that's another matter), pulling down to synch it said it was synching - but there is no progress bar to indicate how it is going. So then I clicked on my device and tried synching from there, same thing. 

Back on the home/"today" page I tried again, and it said "searching for device"  - for over 10 minutes! I double-checked that my GPS was still on on my Fitbit inspire HR, and it was... Sovi clicked on device again in hopes of a "re-pair" device option, but there wasn't one. 

Swipe down again, and same thing... "Searching for device".

 

Phone: Essential Phone

Android: the build before PQ1A.190105.112 

 

Moderator edit: Subject for clarity 

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‎08-25-2019 17:09

‎08-25-2019 17:09

Hello @AnimeCanuck, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post, thanks for your patience with this situation. Let me share with you that the Essential Phone is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

 

I'm aware that some users are and were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, Fitbit app and device updates.

 

That being said, even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be here if you need anything else, please keep me posted.

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