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Unable to sync with Samsung J3

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‎02-07-2020 18:53 - last edited on ‎02-09-2020 17:22 by Fitbit Moderator

‎02-07-2020 18:53 - last edited on ‎02-09-2020 17:22 by Fitbit Moderator

My device is apparently compatible, it's a Canadian Samsung J3...Fitbit has no idea why it's not working, has anyone else with this phone found success, any tips and tricks?

Are Iphones any better?

 

Moderator edit: Subject for clarity 

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‎02-09-2020 17:22

‎02-09-2020 17:22

Hello @Workoutnotwork, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. Just as stated in your post, your Samsung Galaxy J3 is listed as a compatible device with our products and service. That said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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