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Syncing difficulties with Alta HR and Samsung A6

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‎02-07-2020 17:21 - last edited on ‎02-09-2020 16:50 by Fitbit Moderator

‎02-07-2020 17:21 - last edited on ‎02-09-2020 16:50 by Fitbit Moderator

My Alta HR quit syncing to my Sansung a6 in December 2019.  Nothing I have tried works.  I have restared, reset, uninstalled...everything.  It worked fine prior to December.  Does anyone know how to fix this?

 

Moderator edit: Subject for clarity 

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‎02-09-2020 16:50

‎02-09-2020 16:50

Hi @Tjewellk, welcome to the Community Forums! My apologies for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy A6 that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. difficulties with it. 

 

Keep me posted, I'll be around if you need anything else.

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