help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with Alta HR and Samsung A6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2020 17:21 - last edited on ‎02-09-2020 16:50 by Fitbit Moderator

‎02-07-2020 17:21 - last edited on ‎02-09-2020 16:50 by Fitbit Moderator

My Alta HR quit syncing to my Sansung a6 in December 2019.  Nothing I have tried works.  I have restared, reset, uninstalled...everything.  It worked fine prior to December.  Does anyone know how to fix this?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-09-2020 16:50 - last edited on ‎09-16-2025 07:59 by Fitbit Moderator

‎02-09-2020 16:50 - last edited on ‎09-16-2025 07:59 by Fitbit Moderator

Hi @Tjewellk, welcome to the Community Forums! My apologies for the delayed reply.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy A6 that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. difficulties with it. 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes