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Unable to update sleep and weight

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‎11-03-2020 07:50 - last edited on ‎11-05-2020 15:58 by Fitbit Moderator

‎11-03-2020 07:50 - last edited on ‎11-05-2020 15:58 by Fitbit Moderator

There have been several mornings when I awaken and try to update my sleep log when the message received indicates that the server denies update. Why? I have attempted to update my weight goal. This has been unsuccessful.  My linked device is a Samsung 10+ cell pbone.

 

Moderator Edit: Clarified subject

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‎11-05-2020 16:02 - last edited on ‎11-02-2024 12:39 by Fitbit Moderator

‎11-05-2020 16:02 - last edited on ‎11-02-2024 12:39 by Fitbit Moderator

@Fit-n-Gray A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate that you shared the phone model that you have. It's pretty weird that you're seeing that the server denies the update. 

I would like you to log out from the Fitbit app, force quit it and log back in. After this, check if you're able to update your sleep log and weight. If you keep receiving this message, please attach a screenshot to your next reply. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-06-2020 06:04

In response to SilviaFitbit

‎11-06-2020 06:04

There was no problem this morning. I had taken no action other than
rebooting my phone. Thanks for the reply.
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