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Unable to update, time and date, and sync charge 2 to android

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‎08-21-2019 22:50

‎08-21-2019 22:50

I have had my fitbit for a long while, but last time I used it was in January. I stopped using it as I wasn't able to update the day and time on the fitbit. Have tried again to update fitbit, but still not having any luck. I can not even sync it to my Samsung 8. What do I do please...desperate for some help please

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Accepted Solutions

‎08-22-2019 06:49

‎08-22-2019 06:49

Hi, @Paula.tia! The date and time will should update when you sync. As far as syncing goes, restart your phone, restart your tracker, turn bluetooth off and on, make sure your app is up to date. Other than that, you could try setting your tracker up as a replacement tracker, sometimes that does the trick.

MakMak | Community Council

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2 REPLIES 2

‎08-22-2019 06:49

‎08-22-2019 06:49

Hi, @Paula.tia! The date and time will should update when you sync. As far as syncing goes, restart your phone, restart your tracker, turn bluetooth off and on, make sure your app is up to date. Other than that, you could try setting your tracker up as a replacement tracker, sometimes that does the trick.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎08-22-2019 10:57

In response to MakMak

‎08-22-2019 10:57

Thank you MakMak, I will give those two ways a go. Many thanks @Paula.tia
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