help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to use Fitbit Pay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 11:30 - last edited on ‎07-26-2019 12:23 by Fitbit Moderator

‎07-25-2019 11:30 - last edited on ‎07-26-2019 12:23 by Fitbit Moderator

So After getting in contact with my bank to add my Capital One card I was finally able to successfully add it to my fitbit. Now I have the card in the app but I keep getting this error sending commands to charge 3 afterwards. I did not have this issue before I added the card. I've tried restarting my phone and fitbit, uninstalling the app, still nothing has worked. I can see it's on my fitbit but when I try to use it, it doesn't work. Very frustrating after dealing with what I've had to deal with in order for it to even get put on the fitbit.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎07-26-2019 12:25

‎07-26-2019 12:25

Hello @Bennale it's nice to see you again participating here in the Community Forums, let me give you a hand with the inconvenience experienced with our Fitbit Pay feature.

 

First, I'd like to appreciate your effort and time at the moment you tried to add your card to the Fitbit Wallet, seems odd that you're unable to use your Fitbit to make payments. If you haven't already done so, I recommend you to check the information and troubleshooting steps that are specified on: What should I know about Fitbit Pay? and let me know how it goes. 

 

I'll be around if you need anything else. Please keep me posted. 

Best Answer
0 Votes