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Unresponsive Charge 3 after turning hot

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‎08-16-2019 15:48 - last edited on ‎08-18-2019 15:43 by Fitbit Moderator

‎08-16-2019 15:48 - last edited on ‎08-18-2019 15:43 by Fitbit Moderator

I received my Fitbit Charge 3 from my mom for Christmas 2018. Last week I charged it and approximately 6 hrs later it extremely hot to touch and will not turn on.

 

I've sent a message to customer service but no response. Help!

 

Moderator edit: Subject for clarity 

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‎08-18-2019 15:42 - last edited on ‎09-24-2025 04:42 by Fitbit Moderator

‎08-18-2019 15:42 - last edited on ‎09-24-2025 04:42 by Fitbit Moderator

Hello @Sdsmith5507 welcome to the Community Forums!

I appreciate the details that were shared in regards your Charge 3, my apologies for the inconvenience you're experiencing. I was informed by our Customer Support team that they're already providing you with assistance about this situation, therefore, my best advise will be to keep an eye to your email inbox for any update from them.  

In the meantime, let me know if you have any additional questions.

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