Unstable notifications

[Jzshuck]

Notifications very unstable, follow your hints in feedback but only works straight after reboot. 

Very frustrating

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jzshuck, welcome to the Community Forums! Sorry for the delay in responding your post.

I appreciate the information that was shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced such thing? Are you not receiving phone call and text notifications or just one of them? 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

[Jzshuck]

Hi Many thanks for the email:
I have a huawei p20 Pro phone running latest firmware, my fitbit is also been updated and so has the app.
I have experienced the non connection with the app since day one, August. I have followed the updates from your website and it works until my watch syncs then I do not get any notifications, so I then manually reset and all is well till the next sync.

--
Kind Regards
John
sent from phone

[Jzshuck]

Hi Many thanks for the email:
I have a huawei p20 Pro phone running latest firmware, my fitbit is also been updated and so has the app.
I have experienced the non connection with the app since day one, August. I have followed the updates from your website and it works until my watch syncs then I do not get any notifications, so I then manually reset and all is well till the next sync.

[Jzshuck]

Well I don't know what is going on? Have not changed anything and for the last 24hours notification are working... 😊 

Moderator edit: Format 

[RicardoFitbit]

Thanks for your posts and most recent update @Jzshuck, sorry for the delay in responding your post.

I'm happy to know that your notifications concern was resolved, this situation may be occurring due to a Bluetooth interference. Please do not hesitate to contact me back if your require further assistance or if you have any additional questions for me to answer.

Keep me posted and let me know if you have any additional questions.

[Lox333]

Don't get too excited, it won't last. Sometimes I get as long a 2 days before this poor excuse for an application crashes and disconnects its relationship with Bluetooth. After having it work fine for years, we got a broken software upgrade and since then Fitbit have refused to acknowledge the issue (all I see is this repeated 'your device isn't one of the few we support' mantra) and we've spent months restarting our watches and phones almost every other day (sometimes twice a day) to get the app to work. Other Bluetooth devices continue to work when it fails. Its not limited to any particular watch or phone. I'm not the only person experiencing this. This is a widespread issue and Fitbit appear to be doing nothing to fix it for Android customers. 

[RicardoFitbit]

Hi @Lox333, thanks for your post! It's nice to see you again participating here in the Community Forums. Sorry for the delay in responding.

Thanks for taking the time to share your thoughts and personal experience with the difficulties experienced with your Fitbit, I totally understand how frustrating this matter can be for you and I apologize for that. Let me share with you that Fitbit is always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is really helpful for us to evaluate that we are delivering what our users want and need. 

Let me know if you have any additional questions.

[Lox333]

Hi Ricardo

Yes, I do have a couple of questions. 

1. When will Fitbit admit there is a Bluetooth/stability problem with the Android App from v3.6 onwards?

2. What are Fitbit doing to resolve it?

You see Ricardo, we have the holiday season and Black Friday coming up soon. Lots of consumers looking to spend money and buy presents. Would you agree that it would be a shame to see your loyal customer base move to a competitor because your entire product range no longer works as advertised on the most popular and market leading mobile platform?

Maybe Fitbit is too preoccupied with making itself attractive to Google instead?

Regards,

A frustrated customer.