Update app and it wnt let me into app

[1sam1]

I just updated my fitbit app yesterday and since every time I try go into app it comes up ""upgrading database"" it connected to internet and ive also turned off the phone and back on again to see if it helps and  still the same " upgrading database"

[MakMak]

Hi, @1sam1! Some people seem to be having this issue with the latest version. I would suggest going into the app settings and clearing the cache and data to see if that helps. You could also try uninstalling/reinstalling the app if that doesn't clear it up.

[1sam1]

I cannot get into app atal . Im a little worried I will lose all my progress if I reinstall app 

[MakMak · Accepted solution]

None of your data are stored on your phone. When you sync, everything is uploaded to the Fitbit servers and then downloaded to your phone. That's why you can't sync when you're offline. Not to worry, you won't lose any information!

[1sam1]

Thank you