10-26-2017 13:38
10-26-2017 13:38
I just updated my fitbit app yesterday and since every time I try go into app it comes up ""upgrading database"" it connected to internet and ive also turned off the phone and back on again to see if it helps and still the same " upgrading database"
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10-26-2017 13:52
10-26-2017 13:52
None of your data are stored on your phone. When you sync, everything is uploaded to the Fitbit servers and then downloaded to your phone. That's why you can't sync when you're offline. Not to worry, you won't lose any information!
MakMak | Community Council
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10-26-2017 13:40
10-26-2017 13:40
Hi, @1sam1! Some people seem to be having this issue with the latest version. I would suggest going into the app settings and clearing the cache and data to see if that helps. You could also try uninstalling/reinstalling the app if that doesn't clear it up.
MakMak | Community Council
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10-26-2017 13:45
10-26-2017 13:45
I cannot get into app atal . Im a little worried I will lose all my progress if I reinstall app
10-26-2017 13:52
10-26-2017 13:52
None of your data are stored on your phone. When you sync, everything is uploaded to the Fitbit servers and then downloaded to your phone. That's why you can't sync when you're offline. Not to worry, you won't lose any information!
MakMak | Community Council
If you find a response useful, please mark it as a solution to help others.
Check out the Lifestyle Forums for ways to get more active!
10-26-2017 14:00
10-26-2017 14:00
Thank you