Update issues Charge 5

[Gameball]

There are major issues with the latest update.  My fitbit has gone from black screen to white circle with red x, missing blinking greeen lights on back, having one steady green light on back in center,  to missing Bluetooth.  I've updated apps & firmware as well as performed the 3 button reset countless times.  I've spent 3 days updating and changing faces.  I tried chat support and lost the rep as soon as I started to follow his instructions.

What a mess.  If I didnt like my fitbit, I would have given up already.  😞

[EstuardoFitbit]

Hi @Gameball, it is nice to see a new face in the community. 

Thank you very much for confirming the steps you have already taken. Also, for contacting our support team before posting here in the community,

Based on what you said, I would like to request a new case with our support team; they should contact you shortly to give you the best and most suitable resolution possible. Keep an eye on your inbox since this interaction will be via email. 

[Wrenidee]

I'm having the same issues with mine. It's also showing 99% charged & 5 minutes later it's down to 1%. So frustrating!!

[EstuardoFitbit]

Hi there, @Wrenidee. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.