Update not working on Blaze or Flex

[Lincmarx]

Both my Blaze and my Flex are unable to pair and sync with the app on my Samsung S6 edge. I've adjusted all connection settings and reset the app and ran through what I think are all of the troubleshooting basics and still nothing. My Flex won't stop that warning "Buzzbuzzbuzz" asking me to update and my Blaze is stuck on Halloween. What is left to do?

[RobertoME]

Hello @Lincmarx. It is nice to have new members in the Fitbit Community! I'm wondering how it goes, is the issue still persisting? As a matter of review I would like to recommend the following post with all the necessary troubleshooting steps for syncing issues: Having trouble syncing? (here's how to fix this). Take a look and let me know if there is something additional to try.

Regarding the buzzing of your Flex I'm not sure if you are referring the tracker is vibrating constantly? I'm deducting this since this is not a normal behavior or at least it won't buzz to update your information so the reason of this might be related to a different alert.

In either case the previous troubleshooting should do the trick for both of your trackers. If the issue persists just let me know additional details so we can find a solution together.

Just a quick update: make sure also to run the latest version of your Fitbit app. To the date of this post should be 2.61 for Android. 

To see what version of the Fitbit app is installed on your device:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

See you later and keep me posted how it goes.

[Lincmarx]

I've given up on my Flex, but I would like if my Blaze could work. The links did not solve the issue

I'm not sure what info to provide but here is a bunch:

Blaze model: FB502

Blaze Version: 17.8.401.3

App version: 2.61 (2193202)

I've uninstalled the app and reinstalled. I've done a reset on the device and computer.

The tracker is charged.

Bluetooth has been connected and disconnected several times and currently shows a connection. 

Not syncing.

Not able to update firmware.

Please help. I feel so lost here, is no one else having this problem?

[RobertoME]

Hi there @Lincmarx, my apologies since I've been absent from your thread. Thank you for the additional details and I'm wondering how it goes so far? Since our last interaction, was released a new version of the Fitbit app 2.62.1. Can you let me know if you have try this version already?

If the issue continues with your Blaze try to set up your tracker as a replacement device, but without removing your Blaze from your account.

On your app, tap on Account located in the right upper corner of the scree. Then you will see the screen from below, so the only thing you need to do is tap on set up a device.

By selecting the option from above you will be able to replace the existing tracker.

Hope you don't need to follow these steps at this point. You can always keep me posted for more help.