Update your Fitbit App by September 30, 2024

[AndreaFitbit]

In order to ensure an optimal experience, please take a moment to update your Fitbit app to the latest version by September 30th for those using Fitbit app versions 3.00 to 3.90 and 4.00 to 4.21. If you wait beyond that date to update, the Fitbit App could experience performance issues.

Visit the Google Play Store to update the Fitbit app.

To determine your app version:

For Fitbit App 3.00 - 3.90
Google Account: Today > Account Menu (Top Right Icon) > Help > Version
Fitbit Account: Today > Account Menu (Top Left Icon) > Help & Support > Version

For Fitbit App 4.00 - 4.22 (and higher)
Google Account: Today > Google Account Menu (Top Right Icon) > Help > App Version
Fitbit Account: Today > Settings (Top Right Gear) > Help > App Version

[Palexr]

Hmmm, I wouldn't be too hopeful. 

That is the version I'm on and having the issues with.

 

[Emma_T]

Oh no. However, one bright note: I started the 'walk' activity on my phone, which retains the info. The GPS is accurate, but I'm not sure about the pace. I just tried it out last night and will test it today.

[Fotomaker01]

Me too!

Steps displayed in my Android (14) Fitbit app, since all the rel. 4.x.x updates, are considerably higher than what shows on my Inspire 3. It was never (ever) doing that prior to the 4.x.x releases! Steps counts were accurate & same as on Inspire 3 prior to the Fitbit app recent updates.

I've resigned myself to the fact that Google has permanently ruined Fitbit and that after 14 yrs of using various Fitbit trackers & scale I'm going to have to abandon use of Fitbit (I will not use any Pixel either having seen how Google's managed Fitbit health & wellness systems) if everything reported by users (including myself in various tech issues & bugs feedback) is not corrected by Google by end of September 2024. The bugs have been reported for months (since rel. 4.x.x rolled out). If they haven't fixed the bugs by now, they are either incapable of or unwilling to do so.

Users are collectively requesting rollback to the 3.81 release Fitbit app. that was accurate, worked reliably & was a valuable fitness/health data source.

[Fotomaker01]

You sound like a very nice, trusting person...

I've totally lost confidence that under Google management Fitbit will ever again be what it was traditionally (accurate, reliable, useful for fitness & health tracking)! 😔

[Emma_T]

@Fotomaker01 I have shopped around and haven't found a fitness watch with the features and profile of the Charge.

I've been holding out hoping that the Charge 7 will have an altimeter. We'll see what happens in the next few days.🤨

[Newfitkitty]

My question is. Why do they tell us to update when majority of our devices automatically do that? so why not tell us how to switch back instead.

[speedf]

I spoke to Fitbit telephone support yesterday.  Not particularly help but.... Before I mentioned too much about the issues I was having, the support guy said they have lots of problems with the Android app and he expects that they will "update the app soon".  No timescales.  So, if true, why has no-one from Fitbit come onto this forum and officially given a status?

[Fotomaker01]

Exactly! That lack of Google product mgt responsiveness (and inability to correct app bugs quickly) demonstrates a lack of commitment to their large, installed base of long-time Fitbit users. And/or, complete incompetence (people who know how to program correctly should be able to maintain working code, ex. Rel. 3.81, or fix code they have broken while also ruining the aesthetics of their app, no less the critical data accuracy that we as users and partner apps, like MyFitnessPal, are dependent upon).

If they won't tell us how to roll back to a better (in so many ways) Android app release & their S.E.'s can't figure out how to fix code, why don't they just re-release v. 3.81 and rename it as the next number in the 4.x.x series to (A) Save face, and  (B) Make users happy to have a working app again?

[Newfitkitty]

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@Fotomaker01 wrote:

Exactly! That lack of Google product mgt responsiveness (and inability to correct app bugs quickly) demonstrates a lack of commitment to their large, installed base of long-time Fitbit users. And/or, complete incompetence (people who know how to program correctly should be able to maintain working code, ex. Rel. 3.81, or fix code they have broken while also ruining the aesthetics of their app, no less the critical data accuracy that we as users and partner apps, like MyFitnessPal, are dependent upon).

If they won't tell us how to roll back to a better (in so many ways) Android app release & their S.E.'s can't figure out how to fix code, why don't they just re-release v. 3.81 and rename it as the next number in the 4.x.x series to (A) Save face, and  (B) Make users happy to have a working app again?

---

You know I expected this for games to buggy in the EA app. But they at least responded and even to help fix bugs on one of the games I still play they hired a whole team just for bug fixes. So, fitbit need to do just that and have someone respond to us to at least reassure us that they are listening. I still think they should undo it all the way back to before they removed the challenges and leave the challenges and go from there and take it one step at a time. I get there is a lot of coding that goes into this stuff so pinpointing where the bug is can be hard. (That is why I said they should undo stuff.) I swear if it wasn't for the sleep animal I'd leave. funny how that wasn't what drew me in to keep the premium after the free part ran out. (It was being able to invite people to do the bingo game and custom challenges and the fact that it had a free trail. lol)

[gavdi]

Unfortunately my app has just updated to the same as yours @Palexr and the same situation persists issues syncing and no historic excercises.

Hopefully there is more to the proposed update than that version.

[Palexr]

Well, strangely enough, Fitbit is working now...

Let's see how long for this time

[gavdi]

Are you still on the same app version, did you change aything?

[Fotomaker01]

I just installed another Android update (I've been installing each as they're released) & it still is buggy as of 9/24/24!

The app still displays more Steps (consistently and after any sync throughout the day) than the Inspire 3 measures and displays.

That never happened before the 4.x.x releases. 

This is a serious issue. Bad/inaccurate data is worthless data. And, the bad/inaccurate data the Fitbit app is manufacturing gets sync'd to partner apps like MFP & completely screws them up because Step data in MFP is used in calculations for daily calorie counts, nutritional balance, etc. Phoney Fitbit data/stats render not only the Fitbit system worthless but denigrate the value of associated fitness apps.

[gavdi]

As my Fitbit didint improve when updated to the promised app update 4.26.1 I removed all connections to my fitbit account unpaired, reset and reloaded the watch and similarly cleared data removed Fitbit from my phone and rebooted the device.  

I have then reinstalled, reallowed permissions and resynced the watch with the watch app and reinstalled Fitbit.

Im now back to Excercise tiles not loading despite the data being in there.  My Fitbit on an Ipad which is a 3rd pary device, not a pixel watch and definitely not Google made gets all the data and all the excercises "It Just Works"

@AndreaFitbit 

@EstuardoFitbit

@LizzyFitbit   

Does anyone from Fitbit have any comment on the ongoing shambles of the 4.2x App and the debacle of a service that you are offering?

[AlanBFit]

And the silence is DEAFENING!!!! from the company.
One question please after you did all of this, is what is being recorded accurate? Thank you.

[Linz16]

When I originally responded to this thread I was on 4.25.1, that's when my activities stopped recording.

Imagine my excitement when I realised it had updated itself again, now to 4.26.1, for some reason I naively assumed the purpose of this was to fix the reported issues, fantastic! Wrong. Of course I was wrong. My exercise still does not record, and if I manually add it, it saves it, then later deletes it. It doesn't make any difference whether I set my device to eg 'workout' while I'm doing the exercise, or leave it to auto pickup, either way the app does not record it.

Sometimes it will record a walk. But the duration will be wrong. It will record a walk of an hour, as something ransom like 12 minutes.

This was all working fine for the past decade. I'm genuinely bemused as to why this cannot simply be fixed?! 

If anyone knows what 4.26.1 actually did in terms of changes/improvements, I'd love to know. 

[gavdi]

Generally IF it records yes it seems quite accurate for me.

[gavdi]

One change for 4.26.1 I have noticed is the toggle to show Health Connect data in the today screen which would be great as it would show Peloton and Fitbit recorded data just as it does correctly in the IOS app.  However on turning this on i get the Peloton data and other Health connect information but no Fitbit, it acts like an either or rather than both as the messaging indicates.  The quality testing is non-existant.

[Fotomaker01]

I wonder if Google Fitbit do any beta testing with actual users (Android & iOS) before releasing app updates... And, if so if they just ignore what the beta testers tell them.

I beta test photo processing software for a well known commercial firm. They beta test with us users inconsistently. But they seem to frequently (& arrogantly?) not listen to the bugs & issues feedback beta testers provide (or, they don't have the skill to fix the bugs or usage detriments they've introduced). Then they roll out their latest releases to their general user base and everyone starts screaming about the previously reported issues in discussion forums. They ignore that & move on to the "next exciting feature" it's fun for them to develop & strand the installed base with designs that are useless to them (so users are now rapidly jumping ship for other product alternatives ..).

[AlanBFit]

On an unrelated note....gimp.
Testing new feature or code fix only better companies perform.