Updates on android

[allynch40]

I am only getting partial updates. I can only get updates for sleep, heartrate, and hourly steps.  I have it set for all day updates. When I try to manually update, it will not.  This has only been doing this for the last two days.

[LanuzaFitbit]

Welcome to the Forums @allynch40.

Thanks for bringing it up and letting us know what you have tried.

I'm afraid I don't fully understand what kind of updates you are referring to. Is it that the information is not syncing correctly to your app? If so, I'd recommend that you check that you are using the latest version of the app, you can read more about it in here.

Once you are sure that you have the latest version, then try to log out of the app and then log back in. That will force it to reload all details from the servers and should get the accurate details.

Let me know if you have any further questions.

[allynch40]

I uninstalled and then installed the app.  I get notifications that it has synced.  I got steps, cals. miles and floors on the graph for today but nothing else since Sat.  I tried to manually sync, but it will not do anything.  It shows the last time it was synced was
Sun at 1:12 am. The notification shows it is up to date.

[LanuzaFitbit]

Hello @allynch40.

Thanks for reaching back and trying what I suggestd.

Could you share some screenshots showing exactly what you are seeing? That way I'll be able to determine what is the best way to go about this and get all information to show up.

Let me know if there are any other questions.

[allynch40]

I re-installed my charge 2 to see if it would update and now it and my Versa are getting the proper updates. All is good for now.


Sent from my Galaxy Tab A

[LanuzaFitbit]

Hello @allynch40.

Glad to know that everything is working correctly now.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.