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Used Blaze won't sync with my Galaxy S10

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Hi all! I just got a Blaze Classic from my mom. It will pair with my S10's Bluetooth, but I can't get it to sync with the app. Any help is greatly appreciated!

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I assume your mom used it before. Was she around when you tried to set it up? If so, make sure her phone doesn't still have a link to the fitbit in her phone's bluetooth settings as this could be blocking connection to your phone.

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