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Used Flex not syncing to App

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‎04-19-2017 12:20 - last edited on ‎04-22-2017 22:05 by Moderator Alum

‎04-19-2017 12:20 - last edited on ‎04-22-2017 22:05 by Moderator Alum

I bought a used Flex today. I am having difficulties syncing it to my Samsung Galaxy S7.

For some reason I can not get it to pick up on the fitbit app. Any suggestion?

 

Thank you!

 

 

Moderator's edit: Edited subject for clarity. 

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‎04-22-2017 22:17 - last edited on ‎02-05-2026 06:43 by Fitbit Moderator

‎04-22-2017 22:17 - last edited on ‎02-05-2026 06:43 by Fitbit Moderator

Hey, hey, hey, @mmk0408! Thanks for visiting. Man Embarassed This might be because the model of your phone is not officially compatible with our App, you can check all compatible devices on this page.

And remember that you can always sync using a computer too!

Keep me posted! 

Solange | Community Moderator, Fitbit
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