Various Issues on Android App - Help please! :)

[TheOriginalMrP]

Hi

I'm having a few issues on the Android app.  I have tried logging out, logging back in and syncing a few times but no luck in resolving.  Any information gladly recieved:

TROPHIES

- Not awarding the "Outdo your personal best" on any challenge except the Workweek Hustle - I have earned the main completion and goal streak (where applicable) trophies on all challenges but not the personal best trophies, even when I know I have smashed not only my best total for the duration of the challenges but also my best day within those challenges, but still no trophy.

- The Personal Best trophy on my Workweek Hustle has only been awarded once, even when I have beaten my best again it still shows the very first total from when I first completed the challenge.

GOALS

- When trying to amend my daily steps, calories, floors etc goals, it lets me enter a new goal in then when I try to save it, a message comes up saying "Fitbit.com is down for maintenance" when it clearly isn't.  This has been constant so either it's a false message or there's an awful lot of maintenance being done! 🙂  I then try amending it on the dashboard on the website, but then when I sync my tracker on my phone "Samsung S6 Edge) it reverts back to the values that were stored on there before.

SHARING BADGES

- When trying to share badges to facebook etc, it comes up with a message "Network error has occurred"

Any information on this would be greatly appreciated as so far my Fitbit experience has been awesome, fixing these little bugs would make it almost perfect!

[MarreFitbit]

Welcome to the Fitbit Community @TheOriginalMrP, hope you're doing great! Hmm... this is very strange let me say. Have you checked if your Fitbit app is up-to-date? If so, try uninstalling and reinstalling your Fitbit app. 

Let me know if this works!

[TheOriginalMrP]

Hi.  Yes, I did this and just done it again just to see if anything had changed but still all the same issues and messages being displayed 😞

[MarreFitbit]

Weird... thanks for letting me know what you've done so far my friend @TheOriginalMrP. I'd recommend getting in touch with Customer Support so they can do a deeper investigation and see where the issue is coming from.

Don't forget to mention all the steps you've done, you'll be in good hands!