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Versa 2 Special premium trial offer

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‎12-18-2019 18:59

‎12-18-2019 18:59

A few months ago I used the month free trial offer (week, month, whatever was offered) but didn't use the service much. My own fault for not really trying the features. I bought a versa 2 special edition and it's supposed to have 3 months of premium included but when I try to activate it, the store says I've used my trial period and I have to pay.

 

Do I just not get it because I used another trial offer at some point before buying the Versa 2? Should I have abandoned my current account for a new one instead?

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‎12-18-2019 19:43 - last edited on ‎08-16-2025 15:08 by Fitbit Moderator

‎12-18-2019 19:43 - last edited on ‎08-16-2025 15:08 by Fitbit Moderator

Hello @SunsetRunner, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention and for the information that was shared in your post. I would like to share with you that our Support team informed me that they already provided you assistance to resolve your concern just as your flag stated. Therefore, since you already contacted them, I recommend you to contact them back if your require further assistance with this specific situation.

I'll be around if you have any additional questions. 

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