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Versa 2 having syncing issues

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‎01-28-2022 11:07 - last edited on ‎02-07-2022 13:11 by Fitbit Moderator

‎01-28-2022 11:07 - last edited on ‎02-07-2022 13:11 by Fitbit Moderator

I purchased two fitbit devices for my wife and for myself. We both using two one plus devices, now we are facing syncing issues and call lifting with our fitbit versa 2. Please make it compatible with these devices .

 

If any comments or guidance on this issue pls reply me 

 

Thank you 

 

Moderator edit: updated subject for clarity

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‎02-07-2022 13:10

‎02-07-2022 13:10

Welcome to the Fitbit Community, @Rachavenu.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

If your phone meets these requirements it means that it's compatible with the Fitbit app.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Versa 2 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1644268216717.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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