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Versa 2 incorrect time

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‎10-26-2020 07:54 - last edited on ‎10-28-2020 18:30 by Fitbit Moderator

‎10-26-2020 07:54 - last edited on ‎10-28-2020 18:30 by Fitbit Moderator

The time on my Versa 2 is 12 minutes behind on the time set by my phone and computer. I have tried a number for options from restarting the watch countless times, changing the timezones regularly and resetting it back and with consistent syncs, its still behind. Infact, when the problem first occurred, it was 3 minutes behind. I think I have tried everything so far. Not sure what else to do if anyone can help

 

Moderator Edit: Clarified subject

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‎10-28-2020 18:30

‎10-28-2020 18:30

Hi @PrashFit, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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