Versa 2 not pairing with Samsung Galaxy S10

[Ronilce]

im buy fitbit versa 2 and i have sansung galax 10!! set up fitbit app but my fitbit NOT Pair whit my Sansung s10....my fone see versa 2 in bluetooth but clic in versa2 but not working!! someone helpe me step by step pleaseeeee.....

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Ronilce. Welcome to the forums.

Thanks for letting me know about your Versa 2 and I've confirmed that your Samsung Galaxy S10 is a compatible device, so let's work on this together. Before anything else, please make sure to have the location services enabled, as well to allow the Fitbit app to run on the background. Then, please give a try to the following steps:

1. Remove any device from the Bluetooth settings in your phone.
2. Turn off other Bluetooth connections that are nearby. This is just for this process.
3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
4. Go back one screen, tap on force stop and reboot your phone.
5. Open the Fitbit app, tap on your profile's icon > set up a device.
6. Choose the Versa 2 and follow the onscreen instructions.

Let me know how everything goes.

[kslushy]

I bought my versa 2 today and cannot get it to receive text message notifications or email notifications from my Galaxy S10.  I tried all the suggested ways to try and make it work.  I've uninstalled the app, removed all my paired BT devices, I factory reset my Versa.  Nothing is working.  When I look at the BT setting on my S10, Versa 2 shows up but will not connect.  Any other suggestions?  Otherwise I am returning.

[LizzyFitbit]

Hi @kslushy. Welcome on board. I'm sorry for my delayed response.

Thanks for your efforts while troubleshooting your Versa 2. I understand how you're feeling about not getting the notifications working correctly, and let me help you with this matter. As mentioned above, your Samsung Galaxy S10 is also compatible with the Fitbit app and since you've tried most of our suggested steps, please make sure of the following:

• The Fitbit app is allowed to run on your phone's background.
• You've turned off other Bluetooth connections that are nearby.
• The Fitbit app is update to the latest version.
• The location services and Bluetooth are turned on in your phone.

That said, please give one last try to the following:

1. Reboot your phone.
2. Perform a regular restart on your Versa 2.
3. Open the Fitbit app, tap on your profile's icon > Set Up a Device.
4. Choose the Versa 2 and follow the onscreen instructions.
5. Once your watch is connected, set up the notifications one more time.

Let me know how it goes.

[Wiseone63251]

Still not working for any notifications 

[kslushy]

I'm up and running!!  Thanks!!🙂

[Wiseone63251]

What did you do?  I get everything but my texts.  Galaxy s10.  Please help!

[LizzyFitbit]

Hi @Wiseone63251, welcome to the forums. @kslushy, it's great to see you here again. I'm sorry for the delayed response.

@Wiseone63251, thanks for joining this thread and sharing that you're not able to receive text notifications. While checking your details, I've been informed by our Support team that you've a case created with them. Apparently they were providing you with assistance over the phone and sent you an email with more details. I'd recommend to continue working with them so you can receive more details about your case.

@kslushy, thanks for the update and I'm glad that everything is working on your Versa 2. I hope you can crush many steps!

I'll be around if you need anything else.

[Livinglifespark]

I just received my Versa 2. It does everything it is supposed to, except receive text messages and track my sleep. I have done all.of the trouble shooting possible.  Please help. I would be sad to return it. 

[LizzyFitbit]

Hi @Livinglifespark. Welcome! It's great to have you on board and I'm sorry for the delayed response.

Thanks for taking the time to troubleshoot your Versa 2 and I'm sorry for the issues experienced with the notifications and sleep tracking. I understand how you're feeling about not having these functions working. I've got in touch with our Support team and apparently you already have a case created with them. Since they have access to your watch's details I'd recommend to keep an open communication with them, that way you'll receive further assistance.

If you have another question, don't hesitate to let me know.

[Jacqui1102]

Tried all of your suggestions but still wont pair with my s10? 

[secretchef]

I tried what you said to do and nothing is happening. It is not connecting to my Samsung S10. I can not get it to pair on the bluetooth anymore. What do I need to do to fix this issue before i return it and get my money back.

Thank you

Penny

[Mel7587]

Hate to tell you all this but I've been dealing with the same issue since March 30th and keep being told that it's because of an update done on 4/13. Which makes no sense since it's been since march 30th that it hasn't been working.  Was told it would be fixed sunday but I think I'm getting the run around. Super disappointed with customer service. I've loved my fitbits but after this if nothing is solved I will have to stop getting products. I will be placing one more call tomorrow if its not fixed and if the solution is not sending me a new one that will be it for me. 

[Jacqui1102]

I uninstalled the app on the phone and reinstalled. It seemed to work then. Maybe worth a try? 

[teresapena58]

I've followed all the instructions and my phone will not sync to my Fitbit versa 2. Also my watch no longer tracks steps, only calories and does not track sleep.  I tried choosing steps and sleep but It says Only available for fitbit devices?

[Acoff]

Hi 

I'm at my wits end trying to setup my new versa 2.

I followed these steps and got to the enter 4 digit pin part which us furthest I have gotten but then it just keeps saying this is taking longer than usual, please be patient.

So frustrating ! Have had the fitbit for 2 weeks now and have been unable to use it.

Pls help.

Thanks 

[SM6691]

Hi was wondering if you got this solved, I have today received a new fitbit versa 2 as a birthday gift but am also having the same issues as yourself with regards to setting up with my phone Samsung s10 plus, i previously had the fitbit charge 3 which over the last few weeks has stopped syncing with my phone and also was not recording active minutes. I have uninstalled/reinstalled fitbit app, turned bluetooth off, cleared all bluetooth devices and cleared the fitbit cache also....a lot of money to spend and you cant get it work properly

[Wiseone63251]

It just started working about 10 days after my post. I uninstalled and
reinstalled it and it worked. I get all notifications.

[Jacqui1102]

Hi,I did sort it in the end. I had to uninstall the app, turn off bluetooth, forget the link. Reinstall app, turn on and pair again. CheersSent from Samsung Mobile on O2

[Wiseone63251]

Awesome I was a bit flustered myself. 🍻