Versa 2 not pairing with Samsung Galaxy S10

[Ronilce]

im buy fitbit versa 2 and i have sansung galax 10!! set up fitbit app but my fitbit NOT Pair whit my Sansung s10....my fone see versa 2 in bluetooth but clic in versa2 but not working!! someone helpe me step by step pleaseeeee.....

Moderator edit: updated subject for clarity

[secretchef]

Hi, No i have not gotten this fixed. Not sure what to do about it.

[Harneet1990]

I am having S10 plus phone and I am getting the same issue. Tried with the steps you mentioned but still not able to connect. Phone's bluetooth is not showing sign of connectivity to versa2. Please help.

I am also having s10 plus and getting the connectivity issue with versa 2. Please reply if you got ur issue resolved 

Moderator edit: merged reply

[Jacqui1102]

I uninstall the app, removed from bluetooth and started from fresh. Hope that helps.Sent from Samsung Mobile on O2

[Harneet1990]

Did exactly same but no use..

[JuanJoFitbit · Accepted solution]

H everyone! Thank you for participating in our Fitbit Community. I'm sorry to hear that your Versa 2 watches are not syncing with your Samsung Galaxy S10 phones. I appreciate the time spent trying to get this issue resolved.

Please make sure that your phones have the most recent Android system installed. Also, let me know if you guys receive any error message when trying to sync or pair your watches. If possible, provide a screenshot of the error message. You can learn how to add images to your posts by following the steps listed in this post.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted.

[Harneet1990]

It's done. Thanks. Updated my phone and then set up my versa2.

[Wiseone63251]

👍

[Mel7587]

I have a versa and have been dealing with syncing issues since March 30th. I gave up trying to fix it because after doing a chat and calling twice the problem is still not fixed. After reading tons and tons of reviews it seems this a problem across the board. I first told it was my phone but I used on apple products as well and nope won't work. My.versa also will now only sync if it's on the charger. Unfortunately I am going to have to shop around for something else because this is a load of crap. With how much fitbit makes you would think they could fix a quality product. On top of that most people who are getting replacements are getting refurbished ones that won't hold a charge. Im very disappointed with my product. Worked fine until the 9 month mark. I never had these issues with my charge 2. 

[countrydavis]

I can get my versa 2 to pair to my Samsung galaxy s10+ , it shows up under available devices but wont connect

[JuanJoFitbit]

@Mel7587, it's great to see you in our Fitbit Community. I'm sorry about the syncing issues that your Versa 2 experienced. By the way, thank you for troubleshooting this issue before contacting our forums. I was able to get in touch with our Support team and was told that they they assisted you via chat. I'm glad to hear that a solution was provided.

@countrydavis, thank you for joining us in this thread. Regarding the syncing issue that your Versa has experienced with your Galaxy S10+, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Pazzi]

Hi Jacqui

when you did that, did you lose all your previous data?

[Jacqui1102]

No, not at all.

[lss716]

i have also found that since i upgraded from s8+ to s10+, my text messages no longer show on my watch.  Also phone calls do not show who is called, just that i have a phone call?

[BraulioFitbit]

Nice to see you here, @lss716.

Thanks for the details about your notifications. You must allow the Fitbit app to have access to your contacts if you want to see on your watch who's calling. To do so, go to your phone's Settings > Apps > Fitbit > Permissions. Regarding the text notifications, you can try the troubleshooting steps from this help article.

Hope this helps.

[blueisis02]

There are no "troubleshooting steps" linked.  It takes you to the quicklinks page & help forums for us to continue to dig ourselves to try to figure out yet ANOTHER problem with fitbit & Android! I have the latest updates on my galaxy s10+ and latest fitbit version. My phone's bluetooth will not find this fitbit device. I've restarted the versa 2 & phone. I unpaired the versa 2 and have been attempting to add it back to my bluetooth connection for now 2 days. I DO NOT want to do a factory reset. My spouse JUST had a similar issue a few months ago. The only solution we discovered on our own was a factory reset of the versa 2, removing & re-installing the app, unpairing & repairing versa 2 via bluetooth.  COMBINED those things have temporarily helped. I'm actually looking for a solution that DOES NOT involve doing all of that. Not a link to help forums that force me to scroll through  a bunch of known issues without resolution.