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Versa 2 won't setup with Samsung S8

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‎02-28-2021 19:04 - last edited on ‎02-28-2021 21:24 by Fitbit Moderator

‎02-28-2021 19:04 - last edited on ‎02-28-2021 21:24 by Fitbit Moderator

So I already looked at all the other topics on versa 2 not connecting to android.  None of the solutions worked.

 

Already restarted my versa 2, already did reset to factory settings, already uninstalled and reinstalled the app, already turned bluetooth off and on.

 

Nothing worked.

 

Now I have the initialize screen on my versa 2 telling me to install the app, which I did.

 

The app tried to connect, I got a pairing request..   then nothing.  Still have the same set up screen on my versa 2 and it will not connect to the app.

 

Phone: Samsung galaxy S8

 

Help!!

 

Moderator Edit: Clarified subject

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‎02-28-2021 21:23 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

‎02-28-2021 21:23 - last edited on ‎03-13-2025 09:31 by Fitbit Moderator

Hi @GCTales, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎03-01-2021 06:50

In response to RicardoFitbit

‎03-01-2021 06:50

Perhaps you misunderstood my post.
I have already set up and connected my Versa 2 to.my phone and everything worked fine for 3+months.
Then, suddenly, and with no changes set up or configuration, it stopped syncing.
I went through every step recommended in both things you reference and it still will  not connect.


Glen
Sent from Yahoo Mail on Android
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