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Versa 3 data not syncing with Fitbit app

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‎05-03-2021 18:38 - last edited on ‎05-05-2021 09:00 by Fitbit Moderator

‎05-03-2021 18:38 - last edited on ‎05-05-2021 09:00 by Fitbit Moderator

I have a versa 3 and been using it for past 3 months. Two days back the data stopped syncing with my app. Tried disconnection bluetooth and reconnection it. Nothing worked. 

 

 

Moderator Edit: Clarified subject

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‎05-05-2021 09:05 - last edited on ‎11-28-2024 08:07 by Fitbit Moderator

‎05-05-2021 09:05 - last edited on ‎11-28-2024 08:07 by Fitbit Moderator

@BVSS Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this and thank you for troubleshooting this. Try refreshing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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