Versa 3 not getting notifications

[Juana730-]

Hi, it's 2 weeks now that notifications does not sync to my versa 3.

It's not the first time that this happens, I need help with this issue..

Thank you..😠

Moderator Edit: Clarified subject

[SilviaFitbit]

@Juana730- Hi there. Thanks for the details mentioned. 

I see where your disappointment is coming from. I'd like you to make sure you have followed this troubleshooting. May I know if any update was installed either on your phone or the Fitbit app? 

Hope this helps. 

[Juana730-]

Hi. I follow up the troubleshooting many times, it happened after fitbit
update.

[Cwaterman]

I had to do a factory reset on my fitbit, it worked for a day and now it's not working again 🤦🏻‍:female_sign:

[SilviaFitbit]

@Juana730- Thank you for getting back. 

I appreciate that you mentioned this happened after a Fitbit update. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Cwaterman Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. Take into consideration that a factory reset should only be performed if our Support team or a Moderator instructs them, as this will delete all the data stored on your Fitbit. 

I'd like you to make sure that this syncing troubleshooting was performed. 

Hope this helps. 

[Cwaterman]

I was advise by technical support to do a factory reset on my watch...now I'm in the same boat I was before doing the reset. 

[SilviaFitbit]

@Cwaterman Thank you for getting back. 

If you have a case already with our Support team, get in touch with them they'll be happy to continue assisting you, this to avoid any confusion. 

Have a nice day.