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Versa 3 not receiving notifications

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‎09-06-2021 13:45 - last edited on ‎09-06-2021 14:45 by Fitbit Moderator

‎09-06-2021 13:45 - last edited on ‎09-06-2021 14:45 by Fitbit Moderator

I have a Samsung Galaxy 20 FE. Saturday after I downloaded the new Fitbit update, my versa stopped sending me alerts. I've checked everything I can to troubleshoot. I don't have any permissions missing nor is it in do not disturb. Any advice?

 

Moderator Edit: Clarified subject

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‎09-06-2021 14:51 - edited ‎09-06-2021 14:52

‎09-06-2021 14:51 - edited ‎09-06-2021 14:52

Welcome to the Fitbit Community, @Megmug86.

 

Thanks the details provided and troubleshoot performed. I recommend you to try the troubleshooting steps from this help article to start getting your notifications on your watch.

 

Hope this helps.

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‎09-06-2021 15:40

In response to BraulioFitbit

‎09-06-2021 15:40

I already tried all that. It stopped after I updated the watch, not the app.

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‎09-06-2021 15:50 - edited ‎09-06-2021 15:50

In response to Megmug86

‎09-06-2021 15:50 - edited ‎09-06-2021 15:50

Hi @Megmug86,

 

I appreciate the update. Since your Sense is still not getting notifications, I recommend you to reach our Support team by requesting an online chat or calling them to receive assistance and mention them all the troubleshooting steps that you already tried.

 

See you around.

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