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Versa - Hourly Activity tile will not load

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‎09-01-2021 22:33 - last edited on ‎09-06-2021 17:55 by Fitbit Moderator

‎09-01-2021 22:33 - last edited on ‎09-06-2021 17:55 by Fitbit Moderator

The Hourly Activity screen will not load when I click it on the Fitbit mobile dashboard. I am using the Versa with a Samsung Note20 Ultra 5G. This problem started between August 29-30, 2021. Uninstalling and reinstalling hasn't helped, nor has clearing cache or data from the app. Is there another fix I haven't tried? Thanks for any help!

 

Moderator edit: updated subject for clarity

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‎09-06-2021 17:53

‎09-06-2021 17:53

Welcome to the Fitbit Community, @starcinders.

 

Thank you for trying to resolve the issue with the Fitbit app before contacting us.

 

I would recommend trying the following:

 

- Log out from the Fitbit app

- Reboot your cellphone

- Log back in

 

In addition, you can remove the Hourly Activity tile and add it back. For instructions, please visit this article and open the menu "How do I add, remove, or rearrange tiles on my Fitbit app dashboard?".

 

Hope this helps.

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