Versa 3 won't sync to my new phone

[Rav352]

Just bought a new phone and now my Vesa 3 won't sync to it.. What can I do to fix this problem?

Moderator Edit: Clarified subject

[SteveH]

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

[Asskicker]

What is the new phone?

[MarreFitbit · Accepted solution]

Hi there @Rav352, welcome to the Community Forums. I'm sorry to hear that your Versa 3 isn't connecting to your new phone, I'll be glad to help you. 

As @SteveH mentioned,since you've upgraded your phone, please make sure to follow these steps to successfully link your Versa 3 to the new phone: 

1. Remove the Versa 3 from the old phone's Bluetooth settings.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use (I'd shut off the old phone to avoid Bluetooth interference of any kind).
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa 3

For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

However, I'd like to point out what @Asskicker asked to you, what's the model of your new phone? Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher and Android OS 7.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Looking forward to your response. 

[Rav352]

That was why it wasn't syncing to my new phone..now everything works! Thank
you, and Happy holidays! 😁

[Asskicker]

How do you routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app if it's been over a year that someone posted about the Galaxy Note 10 and still nothing.  That's not exactly routine testing?  Maybe actual frustrated Fitbit users can be involved in thsi testing to help speed up the process?