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Versa Lite doesn't recognize exercises

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‎07-24-2019 19:04 - last edited on ‎07-25-2019 14:55 by Fitbit Moderator

‎07-24-2019 19:04 - last edited on ‎07-25-2019 14:55 by Fitbit Moderator

It's been 3 days now and my Versa lite hasn't been recognizing my half an hour walks! Updated it and restarted my phone several times. Also noticed issues with syncing. Need those automatic exercises!! Help!

 

Moderator edit: updated subject for clarity

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‎07-25-2019 14:51

‎07-25-2019 14:51

Hi @Galina9, welcome on board. It's nice to see you around the Community.

 

Thanks for letting me know about your Versa Lite, as well for the troubleshooting steps that you've tried. I'll help you out with this situation. There are some factors that may prevent your device from recognizing your activity. For example, if you stop right before the time set for your device to detect this activity, or if you were using the exercise app or another 3rd party app in your phone.

 

That being said, I'd recommend to restart your Alta, as well to make sure your activities are longer than the time set for them.  You can always adjust the duration in the Fitbit app.

 

Let me know how it goes. Robot Happy

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