07-22-2021 01:51 - last edited on 07-23-2021 15:17 by LiliyaFitbit
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07-22-2021 01:51 - last edited on 07-23-2021 15:17 by LiliyaFitbit
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I have a Versa Lite. When l run it does not show a map of where I ran on my phone app. It shows all other stats fine. It only shows a map if l take my mobile with me. It also doesn't record the distance accurately. Thanks for any help here
Moderator edit: subject for clarity
07-22-2021 01:53
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07-22-2021 01:53
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I should mention l have a Samsung S20 FE 5G
07-23-2021 15:16
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07-23-2021 15:16
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Welcome to the Fitbit Community, @Cavstar.
Thanks for the details shared in your post. I understand your concern and would like to advise that your watch has connected GPS. Devices with connected GPS use the sensors on your nearby phone to capture GPS data and you need to keep your phone close to your device during an activity in order to capture your route. Please check this help article for more information about using GPS: How do I use GPS on my Fitbit device?
If you feel that your step count and distance are inaccurate, please check our tips in What can I do if my step count seems inaccurate? I also recommend confirming if you have another device paired to your Fitbit account and removing it if you're not using it: How do I remove a Fitbit device from my account?
Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

