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Versa Lite stopped syncing to my Android phone

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‎01-29-2021 16:35 - last edited on ‎01-29-2021 16:47 by Fitbit Moderator

‎01-29-2021 16:35 - last edited on ‎01-29-2021 16:47 by Fitbit Moderator

Versa lite stopped syncing 

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 16:46 - edited ‎12-28-2023 06:11

‎01-29-2021 16:46 - edited ‎12-28-2023 06:11

Hi there @Candytha, welcome to the Community Forums. 

We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing, please see Why won't my Fitbit device sync? 

Also, make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-29-2021 16:46 - edited ‎12-28-2023 06:11

‎01-29-2021 16:46 - edited ‎12-28-2023 06:11

Hi there @Candytha, welcome to the Community Forums. 

We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing, please see Why won't my Fitbit device sync? 

Also, make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-30-2021 05:33

In response to MarreFitbit

‎01-30-2021 05:33

Thank you! Much appreciated. It’s working now!

Get Outlook for iOS
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‎01-30-2021 09:53 - edited ‎12-28-2023 06:10

In response to Candytha

‎01-30-2021 09:53 - edited ‎12-28-2023 06:10

@Candytha Awesome! I'm glad to hear that you're back on track. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-30-2021 09:57

In response to MarreFitbit

‎01-30-2021 09:57

Will do!

Get Outlook for iOS
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