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Versa Lite won't sync consistently with Galaxy S8

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‎02-26-2020 03:53 - last edited on ‎02-27-2020 13:05 by Fitbit Moderator

‎02-26-2020 03:53 - last edited on ‎02-27-2020 13:05 by Fitbit Moderator

I've had intermittent syncing issues for about 2 weeks now.  Gone through all of the troubleshooting steps short of doing a complete factory reset.  Now I'm just lost on what to do.  It would go between No Device Found and just not sync at all.  I've done the Forget Device multiple times and that seems to work for a little while.  Now I can't even connect the device at all!  I have no clue what's going on and I'm super frustrated.  I've had my Fitbit since July, this shouldn't be happening!

 

Moderator edit: updated subject for clarity and label

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3 REPLIES 3

‎02-27-2020 13:03 - last edited on ‎09-10-2024 16:49 by Fitbit Moderator

‎02-27-2020 13:03 - last edited on ‎09-10-2024 16:49 by Fitbit Moderator

Hi @VitVit18. Welcome to the Community Forums.

Thanks for letting me know that your Versa Lite isn't syncing correctly, as well for all the steps tried on your own. I'm sorry that you're having this inconvenience. I got in touch with our Support team to share your details and they told me that your case will be on their hands. They'll send you an email shortly with more details so make sure to check your inbox.

If you have any other question, feel free to let me know.

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‎03-02-2020 04:07

In response to LizzyFitbit

‎03-02-2020 04:07

Nobody has reached out. My watch is now reading 12+ hours behind, and will not re-pair with my phone. I don't have time to call your support line. This is VERY frustrating. 

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‎03-03-2020 12:35 - last edited on ‎09-10-2024 16:49 by Fitbit Moderator

In response to VitVit18

‎03-03-2020 12:35 - last edited on ‎09-10-2024 16:49 by Fitbit Moderator

Hi @VitVit18. It's good to see you again.

Thanks for keeping me updated and I'm sorry that you've not received a response from our team. I know how you're feeling since your data isn't able to sync correctly with the Fitbit app. After contacting our Support team on your behalf I was told that your case is under review and you'll receive an email from them shortly. Be sure our team will work on your case and provide you with further assistance.

Please keep me updated with the outcome.

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